We want gaming to stay enjoyable. Here is how 959t supports safe play for every Bangladesh player.
Our Commitment to Safe Play
Gaming at 959t is meant to be fun — a way to enjoy cricket betting, slots, or live casino games in your spare time. It is not a way to make money, and it should never feel like an obligation. We built 959t's responsible gaming policy around one simple idea: players who stay in control enjoy the experience far more than those who do not.
We ask every player on 959t to treat their gaming budget the same way they would treat money spent on entertainment — set a limit beforehand, stick to it, and stop when the session ends. This page explains the specific tools and processes we have in place to help you do that.
Quick rule: If you ever feel that gaming is affecting your daily routine, your finances, or your relationships, please use the self-exclusion option described in Section 5 or contact our support team at [email protected] immediately.
Age Verification: 18+ Rule
959t is strictly for adults. You must be at least 18 years old to register an account, make a deposit, or play any game on our platform. This rule applies to every player in Bangladesh without exception.
When you register, you confirm that you are 18 or older. Before we process your first withdrawal, we carry out a KYC (Know Your Customer) check. You will need to submit one of the following documents:
National ID Card (NID)
Passport
Driving Licence
Our team reviews KYC documents within 12 hours. Accounts where the holder is found to be under 18 will be closed immediately and any balance returned to the original payment method where possible.
Parents and guardians: If you share a device with a child, please do not save your 959t login credentials in the browser. Consider using a separate browser profile or a device PIN to prevent accidental access.
Know Your Own Habits
Problem gambling rarely announces itself. It tends to creep in gradually, through small habit changes. The questions below are not a clinical test — they are prompts to help you check in with yourself honestly. If you answer "yes" to two or more, we strongly encourage you to use the account controls in Section 4 or reach out to our support team.
Question
Answer honestly
Do you spend more than you planned when you start a session?
Yes / No
Do you chase losses — depositing again after losing to try to recover?
Yes / No
Have you borrowed money specifically to fund gaming?
Yes / No
Does gaming interfere with work, study, or family responsibilities?
Yes / No
Do you feel restless or irritable when you are not able to play?
Yes / No
Have you hidden your gaming activity from people close to you?
Yes / No
Account Controls and Spending Limits
959t gives every account holder access to the following controls. You can apply any of them by contacting our 24/7 Live Chat or emailing [email protected]. Changes to limits that increase your spending cap take 24 hours to come into effect — this cooling-off period is intentional.
Control
What it does
Takes effect
Can be reversed?
Deposit limit
Caps how much you can deposit per day, week, or month. Minimum deposit is ৳100.
Immediately when lowering
Yes, after 24-hour delay
Session time reminder
Sends a notification after a set number of minutes of play.
Immediately
Yes, any time
Loss limit
Stops new bets once your net losses reach a set amount in a given period.
Immediately when lowering
Yes, after 24-hour delay
Cooling-off period
Temporarily suspends your account for 24 hours, 7 days, or 30 days. You cannot log in or deposit during this time.
Immediately
No — must run its full course
Self-exclusion
Permanently or indefinitely closes your account. See Section 5 for full details.
Within 24 hours of request
Only after minimum 6 months
How to Request a Limit
Open Live Chat on the 959t website or app, tell the agent which control you want and the value you want to set. For email requests, write to [email protected] with the subject line "Account Control Request" and include your registered mobile number for verification.
Self-Exclusion and Account Closure
Self-exclusion is for players who want a firm break. Once activated, your account is blocked — you cannot log in, deposit, claim bonuses, or receive promotional messages from 959t. Any pending balance will be processed to your original payment method (bKash, Nagad, Rocket, Upay, or Bank Transfer) within 30 minutes of the account being closed.
How to Self-Exclude
Contact 959t Live Chat or email [email protected] with the subject "Self-Exclusion Request".
Confirm your registered mobile number and choose a duration: 6 months, 1 year, 5 years, or permanent.
Our team will close the account within 24 hours and send a confirmation to your email or phone.
During the exclusion period, you cannot create a new account using the same mobile number or NID.
Reopening After Self-Exclusion
If you chose a fixed duration (not permanent), you may request to reopen your account after the full period has elapsed. We apply a mandatory 7-day waiting period after any reopen request before access is restored. This pause is designed to give you time to reconsider.
Important: Self-exclusion at 959t applies only to this platform. If you need broader help, please also contact a counselling service (see Section 7).
Protecting Minors
No person under the age of 18 may hold a 959t account or use any of our services. We take this rule seriously, and we act on any report suggesting that a minor may have accessed our platform.
If you are a parent or guardian, the following steps can help prevent underage access on shared devices:
Log out of 959t after every session rather than staying signed in.
Do not store your password in a shared browser or password manager accessible to children.
Use device-level parental controls and content filters available on Android 8.0 and above — the minimum version for the 959t App.
Have an open conversation with teenagers about why online betting is for adults only and the risks involved.
If you suspect a minor has accessed a 959t account, contact us immediately at [email protected]. We will investigate and act within 24 hours.
Support Resources in Bangladesh
Gaming-related problems can be helped. If you or someone close to you is struggling, reaching out to a professional organisation is the right step. The resources below provide confidential support.
Kaan Pete Roi (Bangladesh): An emotional support and mental health helpline accessible by phone. They handle concerns related to addiction, financial stress, and family relationships.
National Mental Health Helpline (16789): A Bangladesh government helpline for mental health support, available during working hours.
Dhaka Community Medical College – Psychiatry Department: Offers outpatient consultations and counselling for behavioural issues including compulsive gambling.
Your local GP or community health worker: Can refer you to appropriate services and provide initial guidance in a confidential setting.
Seeking help is a sign of self-awareness, not weakness. 959t will never judge or penalise a player for reaching out.
Contact 959t Support
Our team is available around the clock. For responsible gaming matters, we prioritise these requests and aim to respond within one hour.
24/7 Live Chat
Open the chat icon on the 959t website or in the 959t App (v3.2.12). Tell the agent this is a responsible gaming request and they will escalate it immediately.
Email Support
Write to [email protected]. Use the subject line "Responsible Gaming" and include your registered mobile number. We reply within one hour for these requests.
All responsible gaming communications are handled confidentially by a dedicated team member. Your request will not affect your account status unless you specifically ask for a limit or exclusion.
Frequently Asked Questions
Can I set a deposit limit on my 959t account?
Yes. Contact our 24/7 Live Chat or email [email protected] and ask to set a daily, weekly, or monthly deposit cap. The minimum deposit at 959t is ৳100. Any limit that reduces your cap takes effect immediately. If you later want to raise the limit, there is a mandatory 24-hour waiting period before the increase applies.
How long does a self-exclusion last at 959t?
You can choose 6 months, 1 year, 5 years, or permanent exclusion. The account is blocked within 24 hours of your request and any remaining balance is returned to your payment method within 30 minutes of closure. After a fixed-term exclusion, there is an additional 7-day waiting period before your account can be reopened.
What documents does 959t require for identity verification?
We accept a National ID Card (NID), Passport, or Driving Licence. Submit your document via Live Chat or email before your first withdrawal. Our team reviews KYC documents within 12 hours.
What happens to my bonus balance if I self-exclude?
Any active bonus balance is forfeited when you self-exclude. Only your real-money balance is returned to your registered payment method (bKash, Nagad, Rocket, Upay, or Bank Transfer). This is a standard industry practice to prevent misuse of promotional funds.
Can a cooling-off period be cancelled early?
No. A cooling-off period runs its full course. This is intentional — the purpose of a cooling-off period is to give you a genuine break from the platform. If you need a longer break after the period ends, you can request a new cooling-off period or escalate to self-exclusion.
Is 959t available to players under 18?
No. 959t is strictly for adults aged 18 and above. All accounts are subject to identity verification before the first withdrawal. Any account found to belong to someone under 18 will be closed and the balance returned where possible.